Booking and Fares
Every journey with us has a fixed fare, agreed when you book. The questions below cover how that works, how to pay and what happens if plans change. For questions about a specific airport or station, see the page for that journey, such as our Heathrow taxi or Victoria Station taxi pages.
Common Questions
How do I book a taxi?
Use the quote form at the top of this page or call 020 3642 6174. Online booking shows your fixed fare straight away.
Are your fares fixed?
Yes. The price you are quoted is the price you pay, unless you change the journey, add stops or ask for extra waiting time.
How do I pay?
We take card and cash. You can pay online when you book or pay the driver.
Are you open at night?
Yes. We are open 24 hours a day, 7 days a week, including bank holidays.
Can I book for someone else?
Yes. Give us the passenger's name and phone number and we will keep them informed.
Do you provide child seats?
Child seats are available on request. Tell us the age and weight of each child when you book.
How much luggage can I bring?
A saloon or executive car takes around two large cases, an MPV around four and the 8 seater around six. Tell us your bag count and we will match the car.
Can I bring my pet?
Yes, tell us when you book and we will send a pet friendly driver. Assistance dogs are always carried.
Do you track flights?
Yes. Give us your flight number and the driver will adjust to the real landing time.
What is meet and greet?
For airport pickups, your driver waits in the arrivals hall with a name board and walks you to the car.
How do I change or cancel a booking?
Call the office as early as possible. We will confirm any changes to the time or fare.
Are your drivers licensed?
Yes. Drivers hold Transport for London private hire driver licences.
I am a PCO driver. Can I work with you?
Yes, we welcome TfL licensed drivers. See our PCO driver jobs page for requirements and how to apply.
Do you go outside London?
Yes. We take pre-booked journeys to anywhere in the UK at a fixed fare.
I left something in the car. What do I do?
Call the office with the date, time and route of your trip and we will check with the driver.